Mamook LLC

Purchase & Refund Policy

Last Updated: 2026-07-15 · Effective Date: 2026-07-15

Legal Disclaimer: This policy is provided for informational purposes and reflects our actual fulfillment practices. It does not constitute legal advice. For matters requiring formal legal counsel, consult a licensed Oregon attorney.

1. What This Covers

Plain English: This policy covers purchases from the Mamook art print store — digital downloads and physical prints. It does not cover PNW Economic Atlas subscriptions (see the Atlas section of our Terms of Service) or consulting engagements (governed by your signed services agreement).

This Purchase & Refund Policy applies to purchases made through the Mamook LLC art print storefront at mamook.studio, offering landscape terrain art derived from real GIS/DEM data as digital downloads and physical prints. It is incorporated by reference into our Terms of Service. Where this Policy and the Terms of Service conflict on a storefront-specific matter, this Policy controls.

2. Digital Downloads

Plain English: Digital downloads are delivered instantly after purchase. You get one download, and the link expires 14 days after purchase. Because delivery is instant and irreversible, digital downloads are non-refundable once the file has been accessed — see Section 5.

Digital art print products are delivered as an instant download upon completed purchase. Each purchase includes:

Download limit: 1 download per purchase
Download link expiry: 14 days from the date of purchase
No physical shipping — digital products carry no shipping charge

If you lose access before downloading (e.g., link expired, download limit reached due to a technical error on our end), contact us at [email protected] and we will reissue access at no charge. We cannot reissue access if the file was already successfully downloaded and the request is unrelated to a technical error.

3. Physical Prints

Plain English: Physical prints are made to order through a third-party print vendor (Printful or a giclée print lab) and shipped separately from digital products. Standard US ground shipping is a flat rate (currently around $8); production takes additional time before shipping begins. We'll update this if our vendor or rates change.

Physical prints are fulfilled on a made-to-order basis through a third-party print vendor (Printful or a giclée print lab, depending on the product). Because prints are produced to order, please allow production time in addition to shipping transit time before an item arrives — current estimated production and shipping windows are shown on the product page at time of purchase.

Shipping. Standard domestic (US) shipping is offered at a flat rate (currently approximately $8) unless a different rate is shown at checkout for your order or destination. International shipping, where offered, is calculated at checkout. Shipping charges are non-refundable once an order has shipped, except as provided in Section 6 (Damaged, Lost, or Defective Items).

Order changes and cancellation. Because prints are made to order, we can only change or cancel an order before it enters production. Contact [email protected] as soon as possible after purchase if you need to change or cancel a physical print order; we cannot guarantee a change or cancellation is possible once production has started.

4. Payment Processing

Plain English: Payments go through Stripe. We don't see or store your full card number.

All storefront payments are processed by Stripe, Inc. through our WooCommerce checkout. Mamook LLC does not store your full payment card details; Stripe's terms and privacy policy govern payment processing.

5. Refunds and Cancellations

Plain English: Digital downloads: refundable only if the file was never successfully downloaded, or if it's defective/inaccessible due to our error. Physical prints: refundable/returnable if wrong, damaged, or defective (see Section 6); we don't accept returns for a simple change of mind on a made-to-order print, since it can't be resold.

Digital downloads. Because digital delivery is instant, digital downloads are refundable only where: (a) the file was never successfully downloaded and you no longer want it, requested within 14 days of purchase; or (b) the file is defective, corrupted, or materially different from what was advertised. Once a file has been successfully downloaded, it is non-refundable except under (b).

Physical prints. Because physical prints are made to order for you specifically, we do not accept returns for a simple change of mind once production has started. We will provide a full refund or a free replacement, at your choice, for: (a) an item that arrives damaged; (b) an item that is materially defective (print quality, color, or sizing error not matching the product listing); or (c) an incorrect item shipped due to our error. See Section 6 for how to report these.

To request a refund, email [email protected] with your order number and the reason for the request. We aim to respond within 3 business days.

6. Damaged, Lost, or Defective Items

Plain English: If your print arrives damaged, is lost in transit, or the wrong item shows up, tell us within 14 days of the expected delivery date with photos if possible, and we'll make it right — replacement or refund.

If a physical print arrives damaged, is lost in transit, or is not what you ordered, contact [email protected] within 14 days of the expected delivery date with your order number and, where applicable, photos of the damaged item and packaging. We will work with our print vendor to arrange a replacement print at no additional cost or, if a replacement isn't practical, a full refund for that item.

Claims reported after 14 days from the expected delivery date will be evaluated on a case-by-case basis and may not be eligible for a free replacement, depending on the print vendor's own claims window.

7. Contact

Mamook LLC
PO Box 234, Newport, OR 97365
Email: [email protected]
Website: mamook.studio